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FAQ

About us

  • Where is this store based?

Kogiketsu is based in the USA.

     

    Returns/Exchanges

    • What is your Return Policy?

    All products sold on Kogiketsu.com include a 30-day money back guarantee. You can read more about our return policy here.

     

    • Do you allow exchanges?

    Yup! They follow the same rules as our returns.

     

    Shipping/Delivery

    • What are your shipping cost & times?

    Shipping on Kogiketsu is 100% free except for Canadian orders, but shipping times can vary based off the origin of the product. If a product is marked "Made in the USA," expect to receive it within 1-5 business days. If a product is marked "Import," expect shipping to take slightly longer, around 5-15 business days. These times can vary, but we're always working to ensure shipping times are shortened as much as possible.

     

    • Why isn't Canadian shipping free?

    Due to issues involving CanadaPost, we cannot offer tracking without paying a high premium. Tracking packages is a must to ensure our customers are receiving their packages in a timely manner. We highly suggest contacting CanadaPost in regards to this issue in hopes they may one day reverse it and start tracking all international packages. 

     

    • Can I pay for faster shipping?

    We offer faster shipping to US customers only. You can take advantage of these faster shipping times by checking out products marked "(Express)" here. Note: Only products marked "(Express)" will be shipped via express shipping.

      

    • Why are some products marked "(Express)"?

    Check the question "Can I pay for faster shipping?" above.

     

    • Will I be able to track my order?

    Yes, once your order has been shipped we'll update you with a tracking number. A link to the tracking page will be supplied through the shipment email.

     

    • My order isn't here yet, what's up?

    Shipping times vary based on a number of things including logistics, weather, customs, and your national postal service. Contact us if your order hasn't arrived within 30 days so we can figure out what's happening.

    If it's been less than 30 days, your package is still in transit and you have nothing to worry about.

     

    Payment

    • What are my payment options?

    We accept Visa, MasterCard, Discover, Cirrus, American Express, Paypal, and Amazon. Yeah, basically everything!

     

    • Is my information safe?

    Of course it is! All your payment information is encrypted and processed through Shopify, Paypal, or Amazon depending on your payment method. The only information we store is your name, email, and address for obvious reasons. 

     

    • How do I enter a discount code?

    That depends on what type of device you're on. If you're on a computer/laptop then it will be here, but if you're on a phone/tablet it will be here.

    If you use Paypal / Amazon as a payment method, you'll be able to use the discount after verifying your credentials and payment through their websites.

     

    Misc/Other

    • Why did I get a different size from what I ordered?

    The short answer is you didn't. Some clothing from our suppliers are marked for Asian size as many come from Asia. We translate from Asian size to US size as most of our customers are from the USA, UK, and Canada. So while the tag might say "large" despite you ordering a small, they are one in the same. If in doubt, simply check the measurements on the product page.

     

    • Can I cancel my order?

    No, why would we let you do that?! 

     

    • I really can't cancel my order?

    Of course you can cancel your order, but only if your cancellation request is made within 24 hours after making your order. If you wish to cancel your order, please contact us as soon as possible and we'll see what can be done.

     

    • What if I still have questions?

    Shoot us a message on our contact page and we'll respond within 24 hours.