Where is this store based?
What is your Return Policy?
All products sold on Kogiketsu.com include a 30-day money back guarantee. You can read more about our return policy here.
Do you allow exchanges?
Yup! They follow the same rules as our returns.
What are your shipping cost & times?
Shipping on Kogiketsu is 100% free except for Canadian orders, but shipping times can vary based off the origin of the product. If a product is marked "Made in the USA," expect to receive it within 1-5 business days. If a product is marked "Import," expect shipping to take slightly longer, around 5-15 business days. These times can vary, but we're always working to ensure shipping times are shortened as much as possible.
Why isn't Canadian shipping free?
Due to issues involving CanadaPost, we cannot offer tracking without paying a high premium. Tracking packages is a must to ensure our customers are receiving their packages in a timely manner. We highly suggest contacting CanadaPost in regards to this issue in hopes they may one day reverse it and start tracking all international packages.
Where do you ship to?
We ship worldwide, with an exception of a few places. If you don't see your country as an option at checkout, just contact us so we can fix that.
Where don't you ship to?
Currently we cannot shipped to armed forces addresses. You may choose to have the items sent to the US and shipped from there to your APO by friends/family, but we're currently unable to ourselves.
Will I be able to track my order?
Yes, once your order has been shipped we'll update you with a tracking number. A link to the tracking page will be supplied through the shipment email.
My order isn't here yet, what's up?
Shipping times vary based on a number of things including logistics, weather, customs, and your national postal service. Contact us if your order hasn't arrived within 30 days so we can figure out what's happening.
If it's been less than 30 days, your package is still in transit and you have nothing to worry about.
What are my payment options?
We accept Visa, MasterCard, Discover, Cirrus, American Express, Paypal, and Amazon. Yeah, basically everything!
Is my information safe?
Of course it is! All your payment information is encrypted and processed through Shopify, Paypal, or Amazon depending on your payment method. The only information we store is your name, email, and address for obvious reasons.
How do I enter a discount code?
If you use Paypal / Amazon as a payment method, you'll be able to use the discount after verifying your credentials and payment through their websites.
The price changed at checkout, what's up?
This is a common questions for customers ordering outside the US. We automatically detect what country you're from when you enter our store, and change the currency accordingly for your convenience. When you enter the checkout however, the prices will be converted back into US Dollars. (This is due to us being a US based store)
Rest assure that the price is the same no matter what currency is.
Why did I get a different size from what I ordered?
The short answer is you didn't. Some clothing from our suppliers are marked for Asian size as many come from Asia. We translate from Asian size to US size as most of our customers are from the USA, UK, and Canada. So while the tag might say "large" despite you ordering a small, they are one in the same. If in doubt, simply check the measurements on the product page.
What if I need to cancel my order?
No problem! Just contact us within 24 hours and let us know so we can get that taken care of.
What if I need to make a change to my order?
You don't have to cancel it - just let us know and we'll make the change for you manually. (Just make sure you contact us within 24 hours)
What if I still have questions?
Shoot us a message on our contact page and we'll respond within 24 hours.