Where is this store based?
What is your Return Policy?
All products sold on Kogiketsu.com include a 30-day money back guarantee. You can read more about our return policy here.
Do you allow exchanges?
Yup! They follow the same rules as our returns.
What are your shipping cost & times?
Shipping on Kogiketsu is 100% free, but shipping times can vary based off the origin of the product. If a product is marked "Made in the USA," expect to receive it within 1-5 business days. If a product is marked "Import," expect shipping to take slightly longer, around 5-10 business days. These times can vary, but we're always working to ensure shipping times are shortened as much as possible.
Can I pay for faster shipping?
We offer faster shipping to US customers only. You can take advantage of these faster shipping times by checking out products marked "(Express)" here. Note: Only products marked "(Express)" will be shipped via express shipping.
Why are some products marked "(Express)"?
Check the question "Can I pay for faster shipping?" above.
Will I be able to track my order?
Not always. To keep shipping prices low, we sometimes have to use shipping partners who don't offer tracking numbers. If you don't get updated with a tracking number, it's because your package doesn't have one. If tracking is important to you and you're a US resident, we suggest using our express shipping options.
My order isn't here yet, what's up?
Shipping times vary based on a number of things including logistics, weather, customs, and your national postal service. Contact us if your order hasn't arrived within 30 days. If it's been less than 30 days, your package is still in transit and you have nothing to worry about.
Why did I get a different size from what I ordered?
The short answer is you didn't. Some clothing from our suppliers are marked for Asian size as many come from Asia. We translate from Asian size to US size as most of our customers are from the USA, UK, and Canada. So while the tag might say "large" despite you ordering a small, they are one in the same. If in doubt, simply check the measurements on the product page.
What are my payment options?
We accept Visa, MasterCard, Discover, Cirrus, American Express, Paypal, and Amazon. Yeah, basically everything!
Is my information safe?
Of course it is! Sit down and relax, all your payment information is encrypted and processed through Shopify, Paypal, or Amazon depending on your payment method. The only information we store is your name, email, and address for obvious reasons.
Can I cancel my order?
No, why would we let you do that?!
I really can't cancel my order?
Of course you can cancel your order, but we ask that you do so promptly as our fulfillment center is very punctual. If you wish to cancel your order, please contact us as soon as possible and we'll see what can be done.
What if I still have questions?
Shoot us a message on our contact page and we'll respond within 24 hours.